Returns & Exchanges
We want you to love your nursery; if you are not completely satisfied with your DaVinci Baby purchase, you can return your items within 30 days of delivery. Please ensure all products are in their original packaging and unassembled to qualify for a full refund.
Initiate Your Return
Visit our online returns portal with your order number and email address to start the process and receive a return authorization.
Pack with Care
Place the item securely in its original packaging, including all hardware and instruction manuals, to ensure safe transit back to our warehouse.
Ship Item Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned item, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing